Loading…
Most of our products ship direct from the supplier, and many suppliers don't accept change-of-mind returns. So rather than promise a returns window we can't honour, we don't offer returns beyond your legal rights set out below. In particular, large items such as tubs, chillers and saunas can't be returned for a change of mind beyond your statutory 14-day right to cancel. Faulty or damaged items are always replaced or refunded.
If you're a UK or EU consumer, you can cancel your order within 14 days of receiving it, under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive. Tell us within that period, then send the item back within 14 days of telling us.
Items should be returned unused, in the condition you received them, in their original packaging where possible, with your order number. We may reduce a refund to reflect any handling beyond what's needed to examine an item.
Return postage is paid by you, unless the item arrived faulty or damaged. Returning a large item (such as a tub or chiller) can be expensive, so please check the product details before you order.
If your order arrives faulty or damaged, contact us with photos as soon as possible. We'll arrange a replacement or refund at no cost to you. Your statutory rights under the Consumer Rights Act 2015 and equivalent EU law are never affected by our policy.
Email us at hello@kalderacoldtherapy.com with your order number and the item you'd like to return. We'll confirm the return address and any next steps by reply.
Once we've received your returned item (or evidence that you've sent it), we'll refund you within 14 days to your original payment method.