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We ship each order direct from the supplier that makes or stocks it, tracked all the way to your door. Some items ship from our suppliers in China, a few from elsewhere (our Turkish cotton sauna towel ships from Germany).
If an order contains items from different suppliers, they arrive as separate parcels, each with its own tracking number.
As soon as your order ships we'll email you a tracking number, so you can follow it the whole way to your door.
Items that ship from outside the UK or EU may be charged import VAT or duty on arrival, usually collected by the carrier before delivery:
Kaldera is not VAT-registered, so no VAT is added to our prices at checkout.
Occasionally couriers or customs experience delays beyond our control (severe weather, high-volume periods such as January). If your order is taking longer than the times above, get in touch and we'll chase it down for you.
If anything about your delivery looks wrong - a missing item, damage in transit, or a tracking number that isn't updating - contact us and we'll sort it out quickly.